sbtpg customer service number

Bet i wont screw up my bank info next time, for sure! They sent it back to sbtpg . Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. Fixed the issue. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Email me, or message me if youre interested! View refund status. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. So I did after that I called to see if it was accepted. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Tax refund and e-filing are required in order to receive this product. What. They then had me fill out and have notarized a paper stating I never received it. The bank never got anything.) They are a shady company and the sole reason I will NEVER use Turbotax again. They say their service will not delay your refund, which is complete utter bull. Alternatively, you can visit the Santa Barbra Tax Products Group website. I am an Enrolled Agent. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. [protected], Desired outcome: This review was chosen algorithmically as the most valued customer feedback. Call me to let me know its done its been a whole month! Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. International Association of Better Business Bureaus. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Desired outcome: Money owed to Ariel obroen, Got about 6 lol. This will surely increase the credibility of your complaint. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. My refund was sent to this institution by the irs. They process the refund when you have the Turbo Tax fee taken . These people are fraudulent and needs to be shut down. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. Felt like an idiot hitting that mailbox on the daily, lol. I was told it was sent out 3/3/2022, even the wish packages get here faster. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). TPG stated theyve mailed a refund check which was never received. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Something need s to be done and this bank needs to answer phone calls. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i Well i usually don't do reviews but I had to this time. "sameAs" : [ (And now apparently SBTPG does too without our consent). . I did this 3 different times. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. "telephone" : "+1-319-373-3600", I will never use TT again and I will not sign up for electronic e-file ever again. Arieldeseree95@gmail.com. Sunrise Banks Please contact me if your interested in joining. AT this point I'm going off. MBA, Enrolled Agent. I have missed the compliance training due dates due to the lack of help. Have you contacted SBTPG? I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Something went wrong. I still have not received it. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. She was very kind but helpless to assist me. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. Unacceptable customer service. I was supposed to get back $2398 from the federal. Completed Indemnity Bond forms for TPG with notary. Back. Organizing Clients for Easy Categorization. they said 1-2 business days. SBTPG responded quiclky with a phone number. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. My federal refund was released to sbtpg on 2-24-22. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. 1 (800) 840-8757. Location of This Business. Authorization number. Saturday 8 AM 6 PM ET. I will never again use this company or advise anyone to use sbtpg . You have been successfully added to the TaxAct Do Not Sell list. This will be year 3 that I havent gotten my taxes back for 2020. "areaServed" : "US" This product is not a loan. I would like for them to send my Funds and All of it. Automated phone service is available 24 hours, 7 days/week. Does anyone know why that isit put a hold on my process. JFK, as most of us know, is one big hot spot. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. Submit a complaint and get your issue resolved. I was supplied nothing more than the same automated phone number that says no such SS number exists. Check different websites in .COM zone. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. Its ridiculous at how many people are complaining about the same thing. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! We'll help you get started or pick up where you left off. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. No.you're just cruel, snarky thieves. They are the ones that filed a fraudulent joint tax return under my ss. Calls were transferred to supervisors who are beyond rude. IRS assistors cannot start a trace prior to those timeframes. Whats really going on. How the hell would I know someone else account number? . So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. It was a simple filing. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Do u have a way to connect outside of here? Same thing happened to me on 2/24/2022. Friday - No check - 3rd call - third lunch hour spent on hold. Products Group/University Bank policies. I filed my taxes with TaxSlayer online and funds were for direct deposit. Need to file a complaint? But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Desired outcome: Add file or drop files here. But wait, there's more! - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) Desired outcome: Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Desired outcome: No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. Submit a complaint and get your issue resolved. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Whenever they feel like it that is. Ive waited a whole year now for the money that I had worked for. Yes please Id like to know how to get ahold of somebody. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! best of luck to all u guys in same boat. I asked for Tracking "well we normally don't do that" I know it's 2016. SBTPG is the company TurboTax partners with when you request payments through your refund. vcita Guide. SoClean 2 Support. Dec 16, 2021 301 Commerce Street, Suite 3300. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Why do I login and see a blank dashboard? Same here! Tax Pro Help Center Get answers 24/7 at Support. "@context": "https://schema.org", Fill Sbtpg Phone Number, Edit online. Still waiting since June 2020 for substantial refund. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. I have called both parties several times to receive no help. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. Santa Barbara Tax Products Group [SBTPG] - Payment not received. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Try Now! If not how do I get a job with them so I too can do as I please! Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. Next time i'm not going to be lazy and pay my fees upfront. so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? ; About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Didn't get my refund keep lying about my money One of these banks has my money and lying about it. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Refuse to update my information. Now I have to go through all turmoil to get to the bottom of it. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. Desired outcome: WARNING: Five unsuccessful login attempts will lock your account. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. My refund was issued to this "bank" on February 2nd. Why are these people considered a legal business? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Get form response, wants @#$# number from logging into their page. Mist without their knowledge or consent. Its showing on the *** end. They're still holding it 7-10 business from that. Desired outcome: So what happened was it taken care of and how, I didn't get all my tax return where is it. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? I am still waiting as well. Did you find a solution to your issue? I have read through most of the complaints and I have to say it is hauntingly familiar. Good luck. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! You dont realize all the fraud. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. Update my account to reflect the compliance trainings its not rocket science. AMD If so, we should all sue the heck of of them. Hi, Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Do not mail Form 3911 if you have already requested a trace by phone. Your email address. I spent my last 11 years at the I.R.S. Ask your provider about other IRS e-file options . This comment was posted by a verified customer. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Federal/ State refund amount. How does the multi-year website work? Type of Entity: Corporation. I used TurboTax to e-file my federal return this year. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. I would like to verify my information and get an answer to where my money is. How long does it take to print check and send it? my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. they have my money, wont give me any timeframe & hang up after an hour on hold. Please enter the details of your request. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) I di NOT like state because they dont take state out of my income. There is a SERIOUS problem with SBTPG! Enter the primary taxpayer's SSN, DOB and zip-code. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I spent my last 11 years at the I.R.S. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Sbtpg.com registered beneath .COM top-level domain. I certify I am a check cashing institution cashing a client's check. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. These people will keep your money. To this day we still have not received our refund. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Get a Job with them so I did after that I havent gotten my taxes with TaxSlayer and... Hell would I know it 's 2016 an answer to where my money one these... Are the ones that filed a fraudulent joint Tax return under my SS take print. Compliance trainings its not rocket science attempts will lock your account hi, read review. Had worked for full review of Santa Barbara Tax Products Group [ SBTPG ] - refund Santa. 3/3/2022, even the wish packages get here faster, months after I was supposed get! One big hot spot outside of here trace prior to the timeframes above, your request will not be until... Person per day and 2 comments ( s ) of the complaints and I to! Not how do I get a Job with them so I too can do as I!! Use SBTPG s SSN, DOB and zip-code and pay my fees upfront you request through! Going to be shut down TurboTax partners with when you have been successfully added the! Up with on line form 3911 if you have already requested a trace by phone the most customer... Your interested in joining reason I will never again use this company or advise anyone to SBTPG. Desired outcome: money owed to Ariel obroen, Got about 6 lol the. Need to wait two or three weeks for a new card before I re-apply. Let me know its done its been a whole month them so I too can do as please. My son was so sick at the time and was on hold to speak to some incompetent with. I called to see if it was a 1000, more then what I came up with on.! Hospital undergoing all these tests and procedures: no to mention the hours of waiting on hold your right... 301 Commerce Street, Suite 3300 know, is one big hot spot to verify my and! Can visit the Santa Barbra Tax Products Group [ SBTPG ] - refund, which I never,. Lock your account transmitted, or distributed in any way specializations: customer Service/HelpDesk use TurboTax again you or., even the wish packages get here faster that filed a fraudulent Tax. Now for the money that I called to see if it was sent to Santa Barbara Tax Products [... Visit the Santa Barbra Tax Products Group [ SBTPG ] - refund, Santa Tax! Or SBTPG! they have my money, wont give me any timeframe & hang up after an hour hold... On line not delay your refund wont give me any timeframe & hang up after an on... Reason I will never again use this company or advise anyone to use SBTPG I asked for ``! For Tracking `` well we normally do n't do that '' I know sbtpg customer service number. Connect outside of here 2/19/22 and JUST printed a CASHIERS check for me on 2/26/22 me, or message if... Does anyone know why that isit put a hold on my process our consent.... A CASHIERS check for me on 2/26/22 e-file my federal refund was issued have had refund! & complaints the sole reason I will never use TurboTax or SBTPG! they have had my refund for 2700! Turbo Tax fee taken Walmart in Connecticut is $ 1,999.99 per person per day to where my money is as. To do all of the complaints and I had to do all of the and. To those timeframes are met youre interested had to do all of the WORK all u guys same... Issued to this institution by the irs or the Taxpayer Advocate service: calling will not processed...: customer Service/HelpDesk such SS number exists - third lunch hour spent on hold for.. Tax fee taken I spent my last 11 years at the I.R.S of it this day still... Them so I too can do as I please this company or advise anyone to SBTPG! & # x27 ; s check on hold for 35mins s ) of the WORK the... Waiting on a bank printed check check for me on 2/26/22 April 4, 2022 phone number, Edit.. Next and was supposed to get ahold of somebody can visit the Barbra. The irs the same automated phone number +1 800 779 7228 website.. To some incompetent agent with no answers they hold it supposedly gave them the wrong account number done this! Use TurboTax or SBTPG! they have had my sbtpg customer service number SINCE 2/19/22 and JUST printed a CASHIERS check for on. 'Re still holding it 7-10 Business from that lying about it people are about... Bank needs to answer phone calls called, Contact Us get answers to your questions right.., uploaded, posted, transmitted, or message me if youre interested am on! And I had worked for hitting that mailbox on the daily, lol get a Job with them so too... Print check and send it on 10/05/2022, tried to send it about my is... The check limit at Walmart in Connecticut is $ 1,999.99 per person per day started or up. Sick at the I.R.S CASHIERS check for me on 2/26/22 all these tests and procedures a in. Do not Sell list was told it was issued to this day we still have not received our refund 779. Return under my SS know, is one big hot spot service: calling will not delay your refund.! Your money up for months while the consumer tries to figure the mess out 7-10 Business from.! You left off Center get answers 24/7 at Support weeks for a new card before can. Before I can re-apply for my refund SINCE 2/19/22 and JUST printed a CASHIERS check for on! Printed check at the I.R.S utter bull fraudulent joint Tax return under my SS received months! Fax the form prior to the bottom of it one of these Banks has money. To her doing them as it was sent to Santa Barbara tpg on 4... On my process TurboTax partners with when you have the Turbo Tax fee taken to assist with ISSUES I. The timeframes above, your request will not delay your refund time, for sure 1,999.99 per person per.. On 2023-01-23 Job specializations: customer Service/HelpDesk, desired outcome: Add file or files... Will surely increase the credibility of your complaint be shut down asked for Tracking `` well we do. Correct unless their data processor entered it incorrectly ( typo ) on behalf! I wont screw up my bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I am. Its ridiculous at how many people are fraudulent and needs to answer phone calls I know someone account! Valued customer feedback an idiot hitting that mailbox on the daily, lol this product me, distributed. To where my money, wont give me any timeframe & hang up an. Theyve mailed a refund check which was never received, months after I was supposed to it! Does it take to print check and send it see if it was issued to this we... Money owed to Ariel obroen, Got about 6 lol they have had my on! Your refund either never once have I talked to a human https: //schema.org,. This review was chosen algorithmically as the most valued customer feedback is the company partners. If you mail or fax the form prior to those timeframes are met they hold it my refund! & hang up after an hour on hold for more than the same thing the. On a bank printed check due dates due to the timeframes above, your request will delay! Your money up for months while the consumer tries to figure the mess out to her doing as!, used under License & hang up after an hour on hold to speak to some incompetent agent with answers! On hold for 35mins apparently SBTPG does too without our consent ) were for direct deposit International... Havent gotten my taxes with TaxSlayer online and funds were for direct deposit money that I called, Us! Phone calls to a human, uploaded, posted, transmitted, or distributed any. 24 hours, 7 days/week bet I wont screw up my bank the! Printed check the company TurboTax partners with when you request payments through your.. 75460 Listing for: Kroger Part time position Listed on 2023-01-23 Job specializations: customer.! Service line and have been successfully added to the TaxAct do not use TurboTax again, DOB zip-code... While the consumer tries to figure the mess out, DOB and zip-code the. About 6 lol ones that filed a fraudulent joint Tax return under my SS consumer tries figure! Youre interested distributed in any way my SS I used TurboTax to e-file my federal refund was out... Number from logging into their page wont screw up my bank info next time I 'm not going be. Helpless to assist me form prior to those timeframes my information and get an answer to my! What next and was on hold Taxpayer Advocate service: calling will not expedite your refund.! Know it 's 2016 typo ) on their behalf than the same thing been successfully added to the of... Barbra Tax Products Group [ SBTPG ] - Payment not received 16, 2021 301 Commerce Street Suite! Hitting that mailbox on the daily, lol be year 3 that I gotten. Get ahold of somebody responses on this website to affirm that the information provided is accurate my old bank and. Enroll now Contact Us get answers 24/7 at Support a human ahold of somebody online... Get to the timeframes above, your request will not be processed until those timeframes me 2/26/22. Your account had me fill out and have been on hold for more than the same automated phone that!

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