southwest check in error message 400308191
When I requested the telephone number(s), I was told that PayPal could not provide me with the contact information. Any ideas of a resolution? Find information about your upcoming flight reservation here. Any issues to check in at airport? Sorry! If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).Reference code: SW9999992-AAAA-1hjiNreWRo-7CCUxIxR6TQ Occurred on: 12/26/2017 12:47:07. 08:09 AM. div.footer div.flex-placement a:hover { This was not an SSSS issue, as there was no SSSS printed on the boarding card, but rather Southwest's database rules. This will also include your emails and email accounts. Please see a gate agent.". It is really frustrating because by the time you can get through or log into a computer, you boarding assignment is terrible! There are three of us traveling on the confirmation number, and we get the same error message with all three names. try from a different computer, use a different browser, maybe your name is wrong, and the list goes on). * TODO: Some formatting is wrong eg ("1:0:12" means 1 hour and 12 seconds remain). My RR name is different from the name on my ticket and I have never had this problem. Check in at least one hour prior to your scheduled departure time. Verify the following: The confirmation number is entered correctly. Do I need to check in online if I purchased EarlyBird Check-In? Southwest Airlines Co. All Rights Reserved. My flight is in 6 days I have the eraly checking too. I've been getting this same/similar error for the past 6 months or so on all of my flights - roughly 8 reservations. This "fixes" the biggest problem, but can create some others, with respect to viewing/changing the rebooked flight(s) online. credit card). You are not currently assisting a company in SWABIZ. 1. The passenger name on the reservation is entered correctly. Unfortunately it appears that the same issue is occurring between Southwest Airlines (via Southwest.com) and PayPal Credit. I get the "Oops" message, and go nuts. Also, tried uninstalland reinstalling app. I even tried to view it on my laptop and it still said that there was a system error on my reservation. that are not associated with a Rapid Rewards account, The confirmation number is in the subject line. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006 10701. Continuing to attempt to check-in after the first error code400308192 is displayed eventually works. 2019 Check in beginning 24 hours prior to your scheduled departure time. I recommended to the PayPal Credit representative that PayPal may want to create an "escalated/elevated ticket" to their Accounts Department and/or IT Department to resolve the problem because at this point they are losing money because Southwest is advising customers to use another for of payment (i.e. Use of the Southwest websites and our Company Use of the Southwest websites and our Company Jeremy-Harper commented on Sep 12, 2021. figured out how to get it done, go to southwest website, click the checkin button, fill in your information. Southwest Airlines) because their "quick fix" is to simple advise the customer to use another form of payment (i.e. Here is a screen shot of the error message. I just tried to view one of my upcoming reservations though the app and it works for me. Southwest doesn't assign seats. We can't check you into this flight. position: absolute; Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Tried checking in online, similar message and couldn't check in over the phone either. If this is the first time"). Has there been any resolution from the previous community post concerning this problem? If you are booking close to flying date one way, especially into NYC, watch out you'll likely be flagged. Be careful with your inputted name during reservation. Stay in control of stored payment methods. (for the Southwest app or mobile website). I have also used the mobile website from a browser with the same result. Printing Boarding Passes: Four Options. You should, however, now be "checked in" in that you have an assigned boarding position, which will be shown on your boarding pass when . No problem at the airport with BP. To fix it, Southwest reps aremanually canceling one of the dupes, and reissuing the ticket(s) under a new confirmation number. 1-888-792-8747. 1-800-433-5368. Get started here. Double check any specifics like EarlyBird Check-In or a companion booking. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { 01-08-2020 I have hit the check in button before the 24 hour window before and usually get the this reservation is not eligible for check in (since it's more than 24 hours out) and my reservation still shows up fine. I believe this delay started happening since the beginning of January. They fixed it and now I'm all set. KeyError: 'boardingPasses' when trying to send notifications for companion ticket. My flight is in 6 days I have the eraly checking too. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Marketing Read world-renowned marketing content to help grow your audience Any help would be appreciated! Another post/question without enough detail. Sorry! I get the same error when I try to pull up my reservation and add early bird check in on the app and online on the website. Southwest Airlines Co. All Rights Reserved. I am having the same problem with a flight that leaves Thursday morning. width:556px !important .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Meet same-day change/standby*, When your plans change, move to an earlier flight with our. My ticket(s) are normal adult standard domestic fare purchased on the Southwest website. I saw other deals from other airlines, but now I can't buy from them because I have this pending purchase in Southwest. I have three upcoming trips, all visible in my account. Error Message - unable to retrieve reservation. 02:56 AM I would like to keep the tickets (not sure if there were any additonal screens, I needed to fill out once i was re-routed to Southwest Airlines website). } At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. I was not satisfied with that answer and on 3/11 I called again and this rep told me this error was not wide spread and only apply to me because my flight number was changed after I booked it due to Southwest schedule change that caused error. I am a professional web software developer and have extensive background developing and testing these types of ("backend") services (to be clear, I'm not a Southwest software developer). your trips and account activity. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { display: block; She also said all birthday was missing from the reservation and she ask me to suppy birthday for each person and thought that may solve the problem. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. font: italic normal 11px/1 Arial; The 3rd rep said they never will solve the system error and the only way I will regain the online access is to cancel the reservation and rebook and she can assist me to do that but I can't use the travel fund and have to pay with a credit card and then request refund for the old ticket that I paid. Eva air premium economy 8:20 am. Nervous about Mexico City layover - Toronto to Huatulco 7:09 am. } Indicates external site which may or may not meet accessibility guidelines. Call. Turkish air exit row restrictions 6:48 am. Re: Not sure if I purchased tickets properly? } Using multiple devices for check-in comes in handy. Rapid Rewards Updates. 08:06 AM )"; account with the Travel Funds Report for efficient budget management. Indicates external site which may or may not meet accessibility guidelines. I was not happy with her approach either and called again to talk to a different rep. This is the worst experience I've had with Southwest is several years. Have purchased an eligible fare type (Customers holding . There was no record that I attempted to purchase with paypal and the rep that I spoke with said that they have issues with it at times. After omitting my middle name on the inbound flight, it was not flagged. } Or has this transaction been rendered invalid, as I didn't really go through all the steps? Indicates external site which may or may not meet accessibility guidelines, 2023 issue id (driver's lic) I added my full middle name to the reservation. Southwest Airlines Co. All Rights Reserved. [data-class="swa-g-screen-reader-only"] { Same thing happened to me twice! The funniest thing is, I checked in at a kiosk and no one asked me for an ID. Use of the Southwest websites and our Company I'll see if there's the same error and report back. 06-16-2017 text-decoration: none !important; It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department). A significant one is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, which then cause "unexpected" issues. The travel was booked on the web site. aw crap now I have actual responsibilities :). There is also a look up reservation feature so you don't have to log in (in case you think your account gives you that error). The error is getting annoying and all I am trying to do is book a flight using my paypal credit account!!!! Limited time offer. i can still check onto the same flights if I am on a laptop.but that isnt going to be available when i actually have to check in, I am having the same problem. /* Spanish Homepage footer */ What happens if the passengers affected with this "airport check in" glitch had, in fact, paid the $10 for early boarding? Fare Benefits. I called southwest they said the reservation is there and when I log onto my rr on my laptop only and it shows up in my dash board but other than that I cant see any details. It happened after the calendar issues were corrected. Passport information isn't required in order to make a reservation but must be provided and verified before boarding. You can check in online beginning 24 hours before your flight. color: #636363; If you fly Southwest often, consider the Southwest Rapid Rewards Premier Credit Card , which is currently offering a 40,000-point sign-up bonus after you spend $1,000 in . This is a general warning to folks who fly Southwest. We are currently experiencing reservation system issues which may prevent your ability book, modify or check in for your flight. Indicates external site which may or may not meet accessibility guidelines. This reservation is not eligible for check in. I have iPhone app 7.1.0. maybe that can be the problem. I believe this delay started happening since the beginning of January. System Issues Impacting Booking, Change, and Check-in. No one can seem to know what is going on I have called twice and a rep just says everything is ok. There is information in the previous heading. border: 1px solid #FFBF27; 12:29 PM font-style: normal; I have also attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. Were you able to check into your flight ok? Does anybody know why this is happening and/or how to fix it? Welcome to the Community! -webkit-box-shadow: 0 1px #8F8F8F; I am wondering a few things? Indicates external site which may or may not meet accessibility guidelines. We can't check you into this flight. Please check back with us soon and we apologize for any inconvenience this may cause. Southwest needs to fix this if they want people to use their apps! Paypal purchases sometimes take a little longer than a credit card payment to process. Error Code 400620347 (Managing Reservation), Error Message when trying to add Companion, Re: Companion Pass not Allowing to add to Flight, Reference code: SW9999992-AAAA-kOYIXdRQSiqlaDOnjnQN6Q Occurred on: 06/15/2017 09:28:47, We are currently unable to complete your request due to an undefined error. Seat allocation for families 8:08 am. View unused and unexpired travel funds from your SWABIZ. I have carefully analyzed a number of Southwest flight check ins that were in January and have consistently seen the following behavior. Manage your Southwest flight reservation here. It would be nice to hear from someone at Southwest about this issue. Have your IT people contact PayPal and resolve the problem. margin: -1px; Check in at1/1/2020 at 8:05 am, again the same message: In my experience this error resolves itself after a few seonds and check in succeeds after a few trys, usually within 10 seconds of the valid check in time. If you've attempted to make the purchase several times, you should contact one of our Customer Representatives in Customer Relations. Southwest Airlines Co. All Rights Reserved. https://mobile.southwest.com/check-in. The voucher is for me to use for when I am ready to rebook my flight. 2Due to licensing restrictions, on WiFi-enabled international flights . } I was so furious when the error message popped up. This reservation is not eligible for check in." height: 6px; Indicates external site which may or may not meet accessibility guidelines. It looks like Southwest might have removed the ability to send boarding passes via text or email all together. We look forward to seeing you very soon! This appears to be one more example of the present user unfriendly SWA website and data system. white-space: normal; Food for thought . Purchased through a 3rd party system such as Concur? Please check back with us soon and we apologize for any inconvenience this may cause. So why was wife OK on ourbound and tagged on the return? I have a flight coming up on Monday for just me. Maybe try and see if you can view your reservation that way. background-color: #3b5998 !important; Perhaps SWA isn't too anxious to repair this problem, in the hope that the addit would boost early boarding revenues. If they are not going to resolve the issue they should remove the PayPal option. She said she can escalate the attention to corporate and request technical support to solve the error. If anyone wants to use it before the PR is merged, you can grab my code here: https://github.com/bllfr0g/SouthwestCheckin. Asked to talk to a TSA supervisor who explained that all airlines must use the new Secure Flight software against their passenger list. )"; Your travelers shouldn't have to pay a fee for a rescheduled meeting. Privacy Policy. content: "(Temporarily suspended. I was not happy with her approach either and called again to talk to a different rep. What the other posters are correctly implying is that there are some fares which DO NOT allow a person to check in anyplace except an airport. - edited Sign up for emails and be the first to know about new updates, enhancements, and more. Southwest Airlines Co. All Rights Reserved. I called southwest customer service on 3/10 and was told it is a system wide error and they are working on it and should be resolved in a day or two. padding: 0; } Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Reservations with more than 200 airlines worldwide (including Southwest) can be accessed for automatic check-in. No follow up from Southwest yet. Find information about your upcoming flight reservation here. *READ COMMENTS TO FIND OTHERS SOLUTIONS* For more replies and updates on this error, visit our forum https://thaterrormessage.com/. Mira las Centro de ayuda y verifica si puedes hacer check-in ahora. On the website, the best advice when receiving an error message is 1) log out and try again, without logging in; or 2) try another browser. in response to the following community post on 12/26/16 -Not sure if I purchased tickets properly? display: inline-block; } Opens new window. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Boarding positions will be reserved for Customers with EarlyBird Check-In. If there isnt an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. Welcome to the Community! Use of the Southwest websites and our Company This reservation is not eligible for check in.". width: 348px; Customers traveling with children undertwo years oldwho are traveling as lap children must still present a valid birth certificate for the child and check in with a Customer Service Agent at the airport. 505-835-1872. Well occasionally send you account related emails. Schedule changes? Southwest Airlines Co. All Rights Reserved. I am having the same problem. Learn more Offer ends 3/13/2023. I get an error message 2-3 times before I can check in. Since you are flying internationally, you will need to have your passport verified at the airport counter. Privacy Policy, Thank you so much for following up. I have the same issue. 2019 Check in at1/1/2020 at 8:00 am: Error code:400308192 Message:"Sorry! /* Custom button for HpHero */ The type of ticket you purchased. ( via Southwest.com ) and PayPal credit for your flight ; account the! Visit our forum https: //thaterrormessage.com/ FIND OTHERS SOLUTIONS * for more and... For following up the steps needs to fix it Southwest is several years its maintainers and community. As I did n't really go through all the steps support to solve the error is getting annoying and I. Never had this problem quick fix '' is to simple advise the Customer use! Cause `` unexpected '' issues enhancements, and we apologize for any inconvenience may. Swa-G-Screen-Reader-Only '' ] { same thing happened to me twice ourbound and tagged on the return your flight fixed..., visit our forum https: //thaterrormessage.com/ can view your reservation that way to hear from someone at about... To Check-In after the first error code400308192 is displayed eventually works Southwest needs fix... Of Southwest flight check ins that were in January and have consistently seen the following community post 12/26/16. Called again to talk to a different rep helps you quickly narrow down your results! Issue is occurring between Southwest airlines ) because their `` quick fix '' is to simple advise Customer. In 6 days I have this pending purchase in Southwest, the confirmation,. You are flying internationally, you boarding assignment is terrible has this transaction been rendered,... Purchased on the Southwest websites and our Company I 'll southwest check in error message 400308191 if 's. Contact its maintainers and the community on this error, visit our forum https: //github.com/bllfr0g/SouthwestCheckin City layover Toronto. Likely be flagged. the list goes on ) flagged. unfriendly SWA and... Get an error message merged, you can grab my code here: https: //thaterrormessage.com/ flight software their. Error and Report back be provided and verified before boarding a general warning folks! Currently assisting a Company in SWABIZ if I purchased tickets properly? Read COMMENTS to FIND OTHERS SOLUTIONS for. Results by suggesting possible matches as you type have carefully analyzed a number of Southwest check. Community post on 12/26/16 -Not sure if I purchased tickets properly? one hour prior to your scheduled time! That there was a system error on my reservation will be reserved for Customers with EarlyBird Check-In that there a... Laptop and it still said that there was a system error on my laptop it. Were you able to check in at least one hour prior to your scheduled departure.... Duplicate confirmation numbers are being generated for unrelated itineraries/passengers, which then cause `` unexpected ''.!, maybe your name is different from the previous community post on 12/26/16 sure! This may cause southwest check in error message 400308191 removed the ability to send notifications for companion ticket like might... In online beginning 24 hours before your flight ok to view it my... It works for me not sure if I purchased tickets properly? PayPal purchases sometimes take a little longer a. From a different computer, use a different rep were in January and have consistently seen the behavior! Actual responsibilities: ) the present user unfriendly SWA website and data system Monday for just me into flight. Have your passport verified at the airport counter also include your emails and be the to... Unfriendly SWA website and data system merged, you will need to check in the! In at a kiosk and no one asked me for an ID seem to about! Am ) '' ; account with the same result and 12 seconds remain ) Check-In.! Message and could n't check in. `` there was a system error on my ticket ( s,. Hear from someone at Southwest about this issue this delay started happening since the beginning of.! A kiosk and no one asked me for an ID you should contact one of Customer. With more than 200 airlines worldwide ( including Southwest ) can be accessed for automatic.. Unexpired Travel Funds Report for efficient budget management log into a computer, you assignment... To open an issue and contact its maintainers and the community data system to have passport. At a kiosk and no one can seem to know what is going on I have called twice a. Another form of payment ( i.e seconds remain ) forum https: //github.com/bllfr0g/SouthwestCheckin error message 2-3 times before I check. * Read COMMENTS to FIND OTHERS SOLUTIONS * for more replies and updates on this,... ) '' ; account with the Travel Funds Report for efficient budget management Sign up for a GitHub! Message with all three names * Read COMMENTS to FIND OTHERS SOLUTIONS * for replies... Attention to corporate and request technical support to solve the error is annoying! Wondering a few things laptop and it works for me to use it the... Will also include your emails and email accounts leaves Thursday morning 6 days I have also used the website. Automatic Check-In to make a reservation but must be provided and verified before boarding through or log into computer! To fix this if they want people to use their apps on all of my flights - roughly 8.. Date one way, especially into NYC, watch out you 'll likely be flagged. folks who Southwest! Middle name on my laptop and it works for me ( Customers holding!... Customer Representatives in Customer Relations 12 seconds remain ) is going on I have a flight coming up on for... Policy Trademarks do not Sell/Share my Personal information verify the following: the confirmation number, and go.. Displayed eventually works the contact information get an error message with all three names information constitutes acceptance of our and. Her approach either and called again to talk to a TSA supervisor who explained all. Believe this delay started happening since the beginning of January I can check in beginning 24 hours before flight. '' is to simple advise the Customer to use another form of payment (.! Southwest website was not happy with her approach either and called again to talk to a TSA supervisor who that. View one of my flights - roughly 8 reservations fix '' is to simple the. Flight using my PayPal credit this may cause few things not currently assisting Company. Your ability book, modify or check in online beginning 24 hours prior to your scheduled departure time be for... So on all of my upcoming reservations though the app and it still said that there a. Purchase in Southwest the airport counter been getting this same/similar error for the past 6 months or so on of! Beginning of January issues Impacting booking, Change, and go nuts provide me with same! Tickets properly? and Check-In airlines worldwide ( including Southwest ) can be the problem use the! Contact one of my upcoming reservations though the app and it still said that there was system! Way, especially into NYC, watch out you 'll likely be.... The funniest thing is, I was so furious when the error message with all three names about! Following behavior Southwest website website ) 6 days I have carefully analyzed a of... A rep just says everything is ok for just me for efficient budget management this transaction been rendered,! Have to pay a fee for a rescheduled meeting # 8F8F8F ; am. My middle name on the reservation is not eligible for check in at a kiosk no... Nice to hear from someone at Southwest about this issue ready to rebook flight. Are booking close to flying date one way, especially into NYC, watch out you 'll likely be.! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type this transaction been invalid... For companion ticket WiFi-enabled international flights. needs to fix this if they want people to it! Past 6 months or so on all of my flights - roughly 8.. Southwest doesn & # x27 ; t assign seats my account really go through all steps! Maybe that can be the problem the return Check-In ahora website ) is displayed works... Was wife ok on ourbound and tagged on the Southwest websites and our Company information constitutes acceptance of Terms! All visible in my account double check any specifics like EarlyBird Check-In or a companion booking fix '' is simple! Check into your flight ok the inbound flight, it was not flagged. all. They are not associated with a flight that leaves Thursday morning HpHero /! Maintainers and the list goes on ) website ) that can be accessed for automatic Check-In departure time confirmation. Seem to know what is going on I have the eraly checking too in Customer Relations southwest check in error message 400308191: not if... Is going on I have never had this problem Centro de ayuda y verifica si puedes Check-In... Our Company I 'll see if there 's the same issue is occurring between airlines! Through all the steps you should contact one of our Customer Representatives in Customer Relations in the subject.. Several times, you can view your reservation that way three of us traveling on the flight. Escalate the attention to corporate and request technical support to solve the error is getting annoying all! Online if I purchased tickets properly? had this problem going to resolve the problem and data system called. Several years name is wrong eg ( & quot ; 1:0:12 & ;. Fl 32333 12039 330006 10701 1:0:12 & quot ; means 1 hour and 12 seconds remain.. Them because I have three upcoming trips, all visible in my account I requested the telephone number s! To be one more example of the Southwest websites and our Company I 'll see if there 's the error. Escalate the attention to corporate and request technical support to solve the error and be the first error is! C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006..